Will I receive a physical ticket(s)? You will receive an online booking confirmation email with your tickets attached from See Tickets. Please bring your tickets with you to the event, either printed or on your phone.
Will there be parking? There will be some parking available at the Peak Cavern priced at £2 for attendees. There is also some free on-street parking available on Buxton Road and other local car parks in Castleton. We also recommend using local transport and taxis where possible.
Will I be allocated seating? All attendees will be given a cinema seat inside the cave. Standard ticket holders will be seated on folding chairs. VIP Sofa ticket holders will be seated on sofas for two with blankets located in a prime position. There will be enough seating for everyone, but seating will not be pre-allocated.
What if I’ve booked a VIP Sofa ticket? A VIP Sofa ticket includes admission for two people into the event, an inflatable sofa for two in a prime position, plus two blankets. Attendees will not be allocated a sofa seat, but there will be enough sofas for all VIP Sofa ticket holders.
Will you be serving food? Street food vendors will be set up in the car park area of the Peak Cavern (approx 200 meters from the cave entrance). There will be vegan and gluten-free options available. Guests are unable to bring their own food into the event.
Will you be serving drinks? There will be a fully stocked bar in the car park area and inside the cave. Guests are unable to bring their own drink into the event. We will be operating Challenge 25 so please remember to bring photographic identification to buy alcohol if you look or are under 25.
Can I pay by card? Food traders are cash only, but we can take both cash and card payments at the bar.
When will the film start? Doors to the event will open at 17:30. Guests will be seated for the film at 19:30. Any guests arriving after 19:30 will not be permitted into the event so please join us early to avoid disappointment.
Is the event indoors? Yes, the screening is taking place inside the Peak Cavern cave. Food vendors and entertainment will be situated outside in the car park area (approx 200m from the cave entrance). The Peak Cavern is unheated so please dress up warm, bring blankets and snuggle down in a quirky location. Please also wear sensible shoes as the ground inside the cave is uneven.
Is there a minimum age for this event? This film is classified 15. Any children attending under the age of 16 must be accompanied by a responsible adult.
What if I book a student or senior ticket? If you are a student, you will need to show valid photographic student identification on arrival. If you are a senior, you will need to show valid photographic ID on arrival (passport, driving licence, older person's bus pass).
Can I bring a dog/pet with me? We absolutely love dogs but unfortunately, we are unable to accept dogs or any other animals into the event.
What should I wear? As the Peak Cavern is unheated please come prepared with warm clothes and sensible shoes (as the ground is uneven).
What should I bring? Bring your booking confirmation email with you. If you have booked a student or senior ticket, you should also bring suitable identification with you. Please also dress appropriately (see "what should I wear?" above).
Can I smoke at the venue? No, smoking is prohibited inside the cave. You will need to leave the event in order to smoke.
What if I am a wheelchair user? Unfortunately, this event is not suitable for wheelchair users. Please do email us at firstname.lastname@example.org if you'd like to discuss this further with us. We'll do our best to help.
I have a carer, can my carer attend the event with me? Yes, please email us at email@example.com if you need your carer to attend the event with you. We will arrange for your carer to have a free seat at the event.
Will you refund my ticket purchase? We do not offer refunds on ticket purchases. We are happy for you to transfer your ticket to someone else at face value but you must email us at firstname.lastname@example.org from the email address you used to make your booking to do so. This will enable us to update our guest lists.
Will there be toilet facilities? Yes, there will be toilet facilities at the event.
Can I talk during the screening? We politely ask attendees not to talk during the screening and not to disturb other guests. We reserve the right to remove guests from the screening room who continually disturb others.
How do I contact customer services? For any queries relating specifically to the event, please contact email@example.com. For any queries relating to tickets, please contact See Tickets at firstname.lastname@example.org or 0844 871 8816(please note that calls cost 7p per minute).